One of established Destination Management company as we create and designed specifically to the client needs in terms of :
All our staff are all reliable and experienced in handling all type of guest such as corporate , leisure,MICE as well as students. We have our own fleets of vehicle :
* Standard car
* Standard van
* Luxury coaches
We also have our own license tour guide and staff coordinator to handle to assist your guest arrival into airport.
Comfort service is our aim and our commitment to provide first class service to all our guest whether is for one person or a hundred or more
Terms and Conditions of Booking
Rates and Price Variations: We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
1. TOUR DEPOSIT
A maximum deposit of 25% of the tour fare must be paid as reservation fee. The balance or full payment must be made within 14 days before the date of departure for Free Independent Traveller (FIT) tour packages and 21 days for group tours packages. A failure to comply with this requirement may result in the cancellation of reservation and forfeiture of deposit.
2. AMENDMENT CHARGES
2.1.1 Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of USD 15.00 per person per change.
2.1.2 No change can be made within 8 working days before the date of departure.
2.1.3 Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1 每 for FIT tour packages)
2.2 For Group Tour Packages
2.2.1 Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure (during low season)
2.2.2 However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines
2.2.3 Changing the entire reservation constitutes a cancellation of the original reservation.
3. CANCELLATION CHARGES FOR CANCELLATION MADE BY TOUR MEMBER
3.1.1 Cancellation of reservation must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 30 days or more before the date of departure, a minimum administrative fee of USD 15.00 of the tour deposit per person will be levied.
3.1.2 If notice of the cancellation is received 29 days or less before the date of departure the following charges will apply:
16 - 29 working days before the date of departure = 40% of tour deposit
08 - 15 working days before the date of departure = 50% of tour fare
03 - 07 working days before the date of departure = 100% of tour fare
3.2 For Group Tour Packages
3.2.1 Cancellation of booking must be made in writing to avoid any misunderstanding. If the company receives notice to cancel 45 days or more before the date of departure, a minimum administrative fee of USD15.00 of the tour fare per person will be levied.
3.2.2 If notice of cancellation is received 44 days or less before the date of departure the following charges will apply:
22 - 44 working days before the date of departure Forfeiture of tour deposit only
15 - 21 working days before the date of departure = 50% of tour fare
08 - 14 working days before the date of departure = 100% of tour fare
4.0 CANCELLATION BY COMPANY
4.1 FIT Tour Packages
4.1.1 The company reserves the right to cancel the tour due to any act of God, war, strike, riot or order from the Government of Malaysia which is beyond its control.
4.1.2 The company shall recommend alternative tours preferably to the same destination or other tours. Should any passenger decide not to accept the alternative tours, all moneys paid less the administrative fee chargeable will be refunded to the passenger.
5.0 TOUR INFORMATION AND PRICES
5.1 Prices shown are current at the time of publication. Tour information and the price list form part of the brochure. The prices are subject to change due to increase in airfares, other transportation costs, hotel rates, exchange rates, government tax, etc. Therefore the company reserves the right to increase prices on condition that it informs the customers accordingly before the confirmation of the tour.
6.2 The company covenants for the following to be included in the tour fare:
(a) Return air ticket, not including all airport taxes and whatever applicable taxes.
(b) Hotel accommodation, based on:
(i) Twin sharing basis (two persons to a room);
(ii) Single supplement (person staying alone 每 the person concerned must
pay the single supplement); and
(iii) Triple sharing (three persons traveling together).
For a group of three persons, accommodation is based on a triple sharing basis where applicable.
The child tour fare as advertised is based on a child who is 2 years but not more than 12 years of age, sharing a twin room with two adults.
(c) All meals, sightseeing and other items as specified in the itinerary.
(d) All sightseeing tours and transfers are based on sit-in coach basis.
6.3 Items not included in the tour fare are:
(b) Food and beverages not on regular menu;
(c) Optional excursions;
(d) Porter age at airport and hotels; and
(e) All items of a personal nature.
6.0 REFUND OF UNUSED SERVICES
7.1 No refund or reduction will be made to any member in respect of airfare,
accommodation, meals, sightseeing tours, transport or any other services which are
included in the tour fare but not utilized by the tour member due to personal reasons.
7.0 RIGHT TO REJECT
7.1 The company reserves the right to cancel or withdraw any intinerary, or any reservation made for a client or decline to accept or retain any person from being a tour member if he is likely to endanger the health or safety, or impair the comfort of enjoyment, of others on the tour. The company further reserves the right to cancel the reservation if for any other reason any carrier, hotel or other contractor refuses to allow any participant to participate in the tours. If any of such events, the company＊s sole liability shall be to refund to the tour member any moneys paid, less the amounts for services already utilized, and the administration and cancellation fees.
8.0 RESPONSIBILITY OF COMPANY
11.1 The Company and its associated agents shall be held responsible for services provided with regard to transportation, accommodation, entertainment and meals, as indicated.